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Do you thrive on being organised?  Are you passionate about motorcycles and customer service?

Location: Maidstone

Laguna Motorcycles is the largest motorcycle dealer group in the South-East of England, and we are currently seeking a Goods Inwards Operator to join our Laguna Maidstone store.  This is a great opportunity for someone who is committed to providing exceptional service by delivering the right parts and accessories to meet our customers' and workshop staff's needs. 

Job Summary - Goods Inwards Operator:

 

This role involves maintaining excellent relationships with customers, technicians, colleagues, managers, suppliers, and manufacturers' representatives to ensure efficient stock control and customer satisfaction.  You will be exposed to all the major motorcycle brands, which offers variety to your daily workload.

 

Key Responsibilities – Goods Inwards Operator:

 

  • Accepting deliveries of stock orders, advising relevant colleagues when items have arrived for jobs.

  • Ensure accurate receipt and secure storage of parts and accessories.

  • Booking stock and recording all stock movements in the company’s stock control system.

  • Accurately identify, locate, and pick parts for workshop staff and customers.

  • Analyse and investigate stock discrepancies.

  • Deliver excellent service to customers.

  • Increase parts and workshop sales selecting appropriate items to up-sell.

  • Assist with promotions, events, and marketing initiatives in-store and at outside events.

  • Handle cash and credit card payments for items sold and returned.

  • Answer in-coming calls.

  • Follow up customer quotes alongside Aftersales colleagues.

  • Liaise with colleagues to conduct stock take of dealer stores and round-robin.

 

About you – Goods Inwards Operator:

 

  • Ability to use computers competently (Excel, Word, Outlook & internal systems).

  • Strong organisational and communication skills.

  • Attention to detail and ability to manage multiple tasks.

  • Customer-focused with excellent service skills.

  • Experience with stock control systems and processes.

  • Ability to work independently and as part of a team.

  • Knowledge of motorcycle maintenance and repair is advantageous.

  • Full training on the procedures and industry-specific software packages will be provided.

 

If you are interested in joining our team and making a difference, we want to hear from you.

 

Contract type: Full-time, Permanent

 

Working days: Five days a week, including Saturdays

 

**Due to the high volume of applications, we will be unable to respond to everyone individually**

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Manufacturer offers can not be redeemed in conjunction with any of the Laguna exclusive offers.

Laguna Motorcycles Limited (which include multiple trading names: Laguna Motorcycles, Laguna Performance Centre, Laguna Triumph, Maidstone Honda, Maidstone Harley-Davidson® and Kent Motorcycles) is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Laguna Motorcycles Limited (which include multiple trading names: Laguna Motorcycles, Laguna Performance Centre, Laguna Triumph, Maidstone Honda, Maidstone Harley-Davidson® and Kent Motorcycles) to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required. Please see our complaints page for our complaints policy and regulatory complaints.

 

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